Terms and conditions

Linkra Terms and Conditions

Last updated: 27 April 2026

1. Definitions

In these terms and conditions, the following definitions apply:

Linkra: the business using these terms and conditions, based in Nieuwegein and registered with the Chamber of Commerce under number 42046494;
client: the business customer, agency, intermediary or other organisation entering into an agreement with Linkra;
agreement: any arrangement between Linkra and the client concerning the provision of services;
services: all work performed by Linkra, including interim assignments, consultancy, automation, process optimisation, integrations, pre-sales engineering, technical advice, documentation, workshops and related activities;
deliverables: advice, analyses, designs, documentation, configurations, scripts, workflows, integrations, reports or other results delivered by Linkra as part of the assignment;
in writing: by letter, email, quotation, order confirmation, digitally signed document or other electronic communication whose content can be stored.

2. Applicability

These terms and conditions apply to all quotations, order confirmations, agreements and work of Linkra.
These terms are intended for business assignments. Linkra does not target consumers.
Deviations from these terms are valid only if confirmed by Linkra in writing.
The client’s terms and conditions do not apply unless Linkra has expressly accepted them in writing.
If any provision of these terms is invalid or unenforceable, the remaining provisions remain in full force. The parties will replace the provision concerned with one that reflects the purpose of the original provision as closely as possible.

3. Quotations and formation of the agreement

Linkra’s quotations are non-binding unless stated otherwise in the quotation.
A quotation is valid for 30 days from its date unless a different period is stated.
An agreement is formed when the client accepts the quotation or order confirmation in writing, or when Linkra starts the work with the client’s consent.
Oral arrangements are binding only once Linkra has confirmed them in writing.
Linkra may refuse an assignment if it falls outside Linkra’s expertise, availability or reasonable risk appetite.

4. Performance of the assignment

Linkra performs the assignment to the best of its knowledge and ability, with the care that may be expected of a professional service provider.
Linkra has an obligation to use reasonable efforts unless a specific result has been expressly agreed in writing.
Deadlines, schedules and delivery dates are indicative unless it has been agreed in writing that a deadline is binding and final.
Linkra independently determines how the work is performed unless the parties make specific arrangements in writing.
For interim assignments, Linkra works within the client’s organisation, systems and processes, while remaining an independent contractor.
Linkra is not responsible for delays or defects caused by incomplete information, restricted system access, third-party dependencies, internal decision-making or other circumstances on the client’s side.

5. Client obligations

The client provides in good time all information, access, documentation, accounts, contacts and decisions needed to perform the assignment properly.
The client ensures that the information provided is correct, complete and up to date.
The client is responsible for internal decision-making, acceptance, implementation and use of Linkra’s advice or deliverables.
The client provides a safe and professional working environment, both on site and digitally.
If Linkra is given access to the client’s systems, the client provides appropriate authorisations, security policies and instructions.
Delays caused by a failure to provide information, access or feedback in good time are at the client’s expense and risk.
The client indemnifies Linkra against third-party claims if Linkra performs work using licences, accounts, access, data or materials unlawfully obtained by the client.

6. Interim assignments and time recording

Interim work is performed at the agreed hourly, daily or monthly rate.
Unless agreed otherwise, Linkra records the hours worked and periodically submits them to the client for approval.
Timesheets are deemed approved if the client does not submit a reasoned written objection within 5 working days of receipt.
Travel time, waiting time, preparation, meetings, documentation and aftercare may be invoiced if agreed in the quotation or order confirmation.
Availability, weekly commitment and the duration of an interim assignment are agreed in writing. Additional support is possible only subject to Linkra’s availability.

7. Consultancy, automation and integrations

For consultancy, automation, workflow optimisation and integrations, Linkra may provide advice, design, configuration, documentation, testing and guidance.
The client remains responsible for deciding whether to put advice, workflows, scripts, configurations or integrations into use.
Linkra is not responsible for existing errors, limitations, security risks or failures in the client’s or third parties’ systems, software, APIs, data sources or processes.
Linkra may use existing software, APIs, low-code/no-code tools, scripts, documentation, templates, open-source components and third-party services.
Third-party software, platforms, APIs and services are subject to those third parties’ terms, limitations, availability and rates. Linkra is not responsible for changes, failures, price changes or discontinuation of services by third parties.
Automation and integrations are configured using the information, systems and permissions provided by the client. The client is responsible for checking data quality, authorisations and operational use.

8. Pre-sales engineering and commercial support

For pre-sales engineering and commercial support, Linkra may assist with technical analyses, customer discussions, solution design, demos, calculations, documentation, proposal support and coordination between sales, technical teams and the customer.
Linkra does not guarantee that a sales process, tender, quotation or customer meeting will result in an award, assignment or revenue.
The client remains responsible for commercial decisions, pricing, contractual commitments, ultimate technical responsibility and communication with end customers unless agreed otherwise in writing.
Linkra may make reasonable assumptions based on the available information. The client is responsible for checking commercial and technical assumptions before using them externally.

9. Additional work and changes

Additional work arises when the client requests work outside the agreed scope, or when extra work is needed due to changed requirements, new insights, missing information or third-party dependencies.
Additional work is performed at the agreed hourly rate or, if no rate has been agreed, at Linkra’s customary rate at that time.
Linkra informs the client as promptly as possible when additional work is involved.
The absence of written confirmation of additional work does not mean that it is free of charge if the client should reasonably have understood that the work would involve extra time or costs.

10. Delivery and acceptance

Deliverables are supplied in the manner agreed by the parties, for example by email, document, presentation, repository, ticketing system, demo or access to a configured environment.
The client assesses the deliverables within 10 working days of delivery.
If the client does not submit a reasoned written objection within that period, the deliverables are deemed accepted.
Minor defects that do not materially prevent normal use are not grounds for refusing acceptance.
After acceptance, Linkra is not obliged to make changes or additions free of charge unless agreed otherwise in writing.

11. Rates, invoicing and payment

All rates exclude VAT and other levies unless stated otherwise in writing.
Linkra invoices in accordance with the quotation or order confirmation. Ongoing assignments may be invoiced periodically.
The payment term is 30 days from the invoice date, unless otherwise agreed in writing.
The client shall pay invoices without suspension, discount or set-off, unless otherwise provided by law.
If the client fails to pay on time, the client is in default without further notice of default.
In the event of late payment, Linkra may charge statutory commercial interest, extrajudicial collection costs and reasonable recovery costs.
In the event of overdue payment, Linkra may suspend the work until full payment has been received.
Objections to an invoice must be submitted in writing, with reasons, within 10 working days of the invoice date. An objection does not suspend the payment obligation for the undisputed portion.

12. Costs and external expenses

Travel, accommodation, licence, hosting, software, cloud, API and other external costs are not included in the rates, unless otherwise agreed in writing.
External costs are incurred only with the client’s approval, unless these costs are necessary and reasonably fall within the assignment.
Costs charged by third parties may be passed on to the client.

13. Intellectual property and rights of use

All intellectual property rights in methods, ideas, templates, models, documentation, scripts, code, workflows, configurations, designs, know-how and other materials developed or provided by Linkra remain the property of Linkra.
Upon full payment, the client receives a non-exclusive, non-transferable right to use the work products delivered specifically for the client, for internal use within the agreed assignment.
Linkra may continue to use general knowledge, experience, working methods, ideas and non-confidential insights gained during the assignment for other assignments.
The client may not sell, sublicense, publish or provide work products to third parties, unless this is necessary for internal use or has been permitted by Linkra in writing.
Third-party materials, software, code, templates or components remain subject to those third parties’ licence terms.
If the parties wish to transfer intellectual property rights, this must be expressly agreed in writing. Transfer takes place only after full payment.
To the extent that the parties agree in writing to depart from the ownership provisions for work products, Linkra retains at all times the right to use underlying building blocks, methodologies, working methods, templates, generic scripts, generic workflows and general know-how for other purposes and other clients, provided that no confidential information belonging to the client is used.

14. Confidentiality

The parties shall keep confidential any confidential information they receive from each other in connection with the assignment.
Confidential information shall be used only for the purpose for which it was provided.
The confidentiality obligation does not apply to information that is public, was already known without a confidentiality obligation, has been developed independently or must be disclosed under laws or regulations.
Linkra may share confidential information with engaged third parties insofar as this is necessary to perform the assignment and those third parties are bound by appropriate confidentiality obligations.
The confidentiality obligation remains in force after termination of the agreement.

15. Privacy and personal data

The parties shall process personal data in accordance with applicable privacy legislation.
If Linkra processes personal data as an independent controller, Linkra’s privacy policy applies.
If Linkra processes personal data on behalf of the client, the parties shall consult, where necessary, on an appropriate data processing agreement.
The client is responsible for the lawfulness of the personal data, systems, access rights and instructions provided to Linkra.
Linkra takes appropriate technical and organisational measures to protect personal data, suited to the nature of the assignment.
Linkra is not required to process personal data that is unnecessary for the assignment.

16. Security and access to systems

Linkra handles the client’s accounts, access credentials, systems and data with care.
The client should preferably provide individual accounts with appropriate permissions rather than shared administrator accounts.
The client remains responsible for managing its own systems, authorisations, backups, logging and security policies.
Linkra is not responsible for damage resulting from missing backups, inadequate access management, outdated systems, insecure configurations or security incidents not caused by Linkra.
If Linkra discovers a security risk, Linkra shall notify the client as soon as possible.

17. Warranties and limitations

Linkra does not guarantee that work, advice, automations, integrations or systems will be error-free, uninterrupted or entirely free of risks.
Linkra does not guarantee that results will lead to specific revenue, cost savings, efficiency gains, conversions, customer acceptance or technical performance, unless a specific result has been agreed in writing.
Advice and work products are based on the information and circumstances known at the time.
The client is responsible for testing, acceptance, implementation and monitoring of work products within its own organisation.

18. Liability

Linkra’s liability is limited to direct damage that is the direct consequence of an attributable failure by Linkra to fulfil its obligations.
Linkra’s liability per event is limited to the amount the client paid Linkra for the relevant assignment in the 3 months preceding the event causing the damage, up to a maximum of €10,000.
If Linkra’s liability insurer makes a payment in a particular case, liability is limited to the amount paid by the insurer plus any applicable excess.
Linkra is not liable for indirect damage, consequential damage, loss of profit, lost savings, reputational damage, loss of data, business interruption, damage caused by third parties or damage resulting from improper use of work products.
The limitations of liability do not apply in cases of intent or deliberate recklessness on the part of Linkra.
The client must notify Linkra of damage in writing as soon as possible, but no later than 30 days after discovering it.
Any claim for compensation expires 12 months after the event that caused the damage, unless mandatory law provides otherwise.

19. Indemnification

The client shall indemnify Linkra against third-party claims arising from:

information, data, materials or instructions provided by the client,
the client’s use of work products,
the client’s systems, software, services or suppliers,
processing of personal data on the client’s instructions,
infringement of third-party rights by the client.

This indemnity does not apply insofar as the claim is the direct result of intent or deliberate recklessness on the part of Linkra.

20. Force majeure

Linkra is not required to fulfil its obligations if performance is prevented by force majeure.
Force majeure includes disruptions at internet, cloud, hosting, software or telecommunications providers, power outages, large-scale cyber incidents that disrupt the normal operation of the internet or critical infrastructure, illness, government measures, strikes, war, fire, pandemics and other circumstances beyond Linkra’s reasonable control.
If force majeure lasts longer than 60 days, either party may terminate the agreement in writing in respect of the part that has not yet been performed.

21. Suspension and termination

Linkra may suspend the work if the client fails to fulfil its obligations, including payment obligations or the timely provision of necessary information.
Either party may terminate the agreement in writing, observing the agreed notice period.
If no notice period has been agreed, a notice period of 1 month applies to ongoing assignments.
Linkra may terminate the agreement immediately if the client becomes bankrupt, applies for a suspension of payments, ceases its activities, acts unlawfully, persistently fails to cooperate or seriously jeopardises Linkra’s reputation or security.
Upon termination, payment remains due for work already performed, costs incurred and agreed fees.
Provisions on payment, intellectual property, confidentiality, privacy, liability, indemnification and applicable law remain in force after termination.

22. Engagement through agencies or intermediaries

If Linkra is engaged through an agency, broker or other intermediary, that party is considered the client, unless otherwise agreed in writing.
The client is responsible for payment to Linkra, even if the end client has not yet paid, unless otherwise agreed in writing.
Agreements with an end client are binding on Linkra only if Linkra has accepted them in writing.
Linkra is not responsible for contractual obligations between the client and the end client, unless Linkra has accepted those obligations in writing.

23. Use as a reference

Linkra may use the client’s name and logo as a reference only with the client’s prior consent.
Without consent, Linkra shall not share confidential information about assignments, clients, systems or results.

24. Applicable law and disputes

Dutch law applies to all quotations, agreements and work performed by Linkra.
The parties shall first attempt to resolve disputes through mutual consultation.
If consultation does not lead to a resolution, the dispute shall be submitted to the competent court in the district where Linkra is established, unless mandatory law designates another court.

25. Final provision

These terms and conditions are available at https://linkra.nl/algemene-voorwaarden and can be consulted, saved and downloaded there.